Last updated: July 22, 2026
This Refund Policy summarises how cancellations and refunds are handled by GETLEAN.COM.AU PTY LTD (ABN 17 677 036 387). It reflects the consolidated cancellation and refund schedule in section 14 of our Terms of Service, which governs if there is any inconsistency.
Nothing in this policy excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other right that cannot lawfully be excluded.
You may cancel a monthly subscription by emailing support@getlean.com.au or using any cancellation function provided in your account.
Introductory monthly offers may be cancelled under the same process and deadline. Cancellation does not retrospectively remove charges for services already supplied during the current billing period, subject to any rights available under the Australian Consumer Law.
Where you cancel before a booked practitioner consultation or other substantive service has occurred, we will refund the amount paid less any clearly disclosed and reasonable non-recoverable payment-processing cost, unless a full refund is required by law or the applicable offer provides a more favourable right.
Where a consultation, assessment, support service or another paid component has already been supplied, any refund may be reduced by the reasonable value of the service supplied. This does not limit rights arising from a failure to comply with a consumer guarantee.
Cancellation and refund rights for a fixed-period pathway are stated before payment. Where you request cancellation before all prepaid services have been supplied, we will assess:
Any deduction must reflect reasonable, actually incurred and non-recoverable costs. An itemised explanation will be provided on request. No undefined or discretionary “administration fee” will be deducted.
If a practitioner determines that you are not clinically suitable for the relevant pathway, we will identify which components have already been supplied and refund or credit any remaining amount in accordance with the applicable offer and the Australian Consumer Law.
The calculation is based on the services and goods actually supplied, non-recoverable costs and applicable legal rights.
Unless the applicable offer expressly says otherwise, we are not required to provide a refund solely because you change your mind after services have been supplied. This does not affect any rights you have under the Australian Consumer Law.
Where goods are lost, damaged, incorrectly supplied, unsuitable because of a supply failure, or otherwise fail to comply with an applicable consumer guarantee, available remedies (including replacement, redelivery or refund) will be assessed in accordance with the Australian Consumer Law.
If a parcel is lost, damaged or incorrectly supplied, contact support@getlean.com.au promptly and provide available details or photographs. Do not use a product that appears damaged, compromised or incorrectly supplied.
For the purpose of calculating service use or a refund, pharmacy supply is treated as having commenced when an independent pharmacy has dispensed a prescribed product specifically for you and it cannot lawfully or practically be returned to pharmacy stock.
Our services and any goods supplied in connection with them may come with guarantees that cannot be excluded under the Australian Consumer Law. For more information about your rights, visit the Australian Competition & Consumer Commission at www.accc.gov.au.
To request a refund, email support@getlean.com.au with your name, the service or order involved, relevant dates and the outcome you are seeking, along with any supporting details. We will acknowledge your request and respond within a reasonable period.
GETLEAN.COM.AU PTY LTD
ABN 17 677 036 387
Email: support@getlean.com.au