Refund Policy

Last updated: 21st October 2024

Overview

Our refund policy has been devised to define the situations under which GETLEAN.COM.AU PTY LTD will provide a refund, the procedure for claiming a refund, and the responsibility of GETLEAN.COM.AU PTY LTD in circumstances resulting in such a claim. By registering for any of our services, you are declaring that you accept and agree with all the terms and conditions outlined in the refund policy.

Refund Conditions

Understanding the detailed conditions under which a refund will be made is vital. The following criteria must be met:

• Medical Disqualification: If a licensed medical professional determines that you are medically disqualified from continuing treatment, we will refund the cost of any services or treatment not yet provided. To qualify for a refund, you must submit an official letter from your doctor within 14 days of the medical determination.
• Refunds Due to Change of Mind: In the case of a change of mind, we will issue a refund for the full amount minus a processing fee. This fee covers administrative and processing costs incurred during the transaction. Refund requests must be submitted in writing before the item is dispatched.
• Non-Refundable: We do not provide refunds for any other reason, including but not limited to perceived ineffectiveness of the treatment, or other reasons not covered by Australian Consumer Law.

Rebilling

We automatically rebill our clients each month for continued access to our services. Please note that the terms of the automatic rebilling will be adhered to strictly. Cancellation requests should be submitted before the billing date to avoid charges for the next billing cycle.

Australian Consumer Law

Our refund policy operates in accordance with the Australian Consumer Law. We ensure that all our refund practices are compliant with the norms specified under Australian Consumer Law for refunds. For more information about the Australian Consumer Law and your rights to a refund, you can visit the Australian Competition & Consumer Commission (ACCC) website at www.accc.gov.au.

Requesting a Refund

If you meet the above criteria and would like to request a refund, please contact us at contact@getlean.com.au with details of your claim, including any documentation as required. We will process your request and respond within a reasonable timeframe.

Contact Us

If you have any questions or concerns about our refund policy, please contact us at:

GETLEAN.COM.AU PTY LTD
Email: support@getlean.com.au