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Terms of Service

Last updated: April 27th 2025

These Terms and Conditions ("Terms") govern your use of the GetLean website and associated platform ("Platform"). By using the Platform, you agree to comply with and be bound by these Terms. If you do not agree with them, you must not access or use the Platform.

GETLEAN.COM.AU PTY LTD (ABN 17677036387) is a digital intermediary service facilitating access between individuals seeking weight loss support and third-party healthcare providers. We do not provide any medical, pharmaceutical, or allied health services ourselves.

Our Services

  • Screens patients through an online eligibility questionnaire.
  • Facilitates communication and consultations with independent registered medical practitioners ("Practitioners") and you.
  • Facilitates the secure transmission of prescriptions from Practitioners to an independent third-party pharmacy ("Pharmacy").
  • Facilitates delivery of prescribed medications by the Pharmacy to the patient.
  • Providing and facilitating access to services and products.
  • Facilitating communications between you and professionals such as General Practitioners, Registered Nurses, Pharmacists, Chiropracticians, Dieticians, Exercise Physiologists and Personal Trainers.

We do not employ or control the medical Practitioners or the Pharmacy and are not responsible for the conduct or outcomes of their services.

Agreement to Terms

By accessing or using the getlean.com.au platform (including any of the services), you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, you must immediately cease using the Platform and its services.

You are responsible for complying with these Terms.

We reserve the right to:

  • Suspend, block or terminate user access, and remove any content that violates these Terms, without notice.
  • Refuse to supply you with goods or services associated with Getlean.

We may update these Terms from time to time. Any changes take effect upon publication on the Platform, and continued use signifies your acceptance of those changes.

Eligibility and Use

  • Be at least 18 years of age.
  • Reside in Australia and access the Platform from within Australia.
  • Be capable of entering into a legally binding agreement.
  • Not use the Platform for any unlawful or unauthorised purpose.
  • Comply with these Terms and our Privacy Policy.
  • Where applicable, be able to consent to medical treatment and provide correct and complete health records.
  • Agree to these Terms and our Privacy Policy.
  • Create an account for subscription-based services.

We reserve the right to decline or terminate access if we suspect you do not meet these eligibility criteria.

Registration and Account Security

To use features of the Platform, you must create a user account. During registration you will be asked to provide personal and sensitive information including your:

  • Full name, contact details and date of birth.
  • Health history and current health status.
  • Photos of yourself and photo ID to confirm suitability for the program and identification.
  • Consent to share relevant health information with Practitioners and the Pharmacy.

You agree to:

  • Provide accurate, current and complete information.
  • Keep your login credentials secure and confidential.
  • Notify us immediately of any unauthorised use of your account.
  • Be solely responsible for all activity conducted under your account.

False information, misuse of the Platform or unauthorised access to another person’s account is strictly prohibited and may result in termination.

Decision to Not Provide Services

We may withdraw or refuse to provide services if:

  • An associated Practitioner determines that you are clinically ineligible or unsuitable for the services.
  • You have breached these Terms.
  • You indicate that you do not wish to use the services.
  • Your behaviour on the Platform, or towards an associated pharmacy, partner contributor or our staff, is abusive or otherwise unacceptable as reasonably determined by our Director.

Our Role and Scope of Services

We operate the Platform to facilitate interactions between:

  • Users seeking weight loss support and treatment.
  • Independent medical Practitioners, who conduct consultations and issue prescriptions as clinically appropriate.
  • An independent Pharmacy, which dispenses and ships prescription medication upon receiving valid prescriptions.

We do not:

  • Provide any medical, health or pharmaceutical services.
  • Guarantee the availability of any Practitioner or medication.
  • Influence the clinical decisions of Practitioners.
  • Guarantee outcomes of consultations or the efficacy of medications.

All clinical decisions, including whether to prescribe medication, are made solely by the Practitioner based on their professional judgment.

Consultations and Medical Advice

Following successful completion of the eligibility screening, you may be referred to a Practitioner for a consultation. By proceeding:

  • You acknowledge that a direct Practitioner–patient relationship is formed between you and the Practitioner.
  • You agree to provide all relevant medical information truthfully.
  • You understand that Practitioners exercise independent clinical judgment and are not influenced by us.

Practitioners:

  • May determine that a consultation via telehealth is not suitable in your case and refer you elsewhere.
  • May refuse to prescribe medication if they deem it inappropriate based on your health history.
  • Are solely responsible for compliance with applicable healthcare regulations, including record-keeping and clinical care.

We do not:

  • Provide or monitor the content or outcome of any consultation.
  • Accept any liability for advice, diagnosis, treatment plans or prescriptions given by a Practitioner.

Prescriptions and Medication Supply

If a Practitioner issues a prescription:

  • It is based on their independent clinical assessment and is not influenced by us.
  • The prescription may be for a limited or extended duration at the Practitioner’s discretion.
  • It will be transmitted to an independent Pharmacy that fulfils prescriptions.

The Pharmacy:

  • Operates independently and is responsible for dispensing the prescribed medication correctly and in accordance with Australian standards.
  • May choose not to dispense medication based on stock availability or professional assessment.
  • Handles delivery to your nominated address via a courier.

We are not liable for:

  • Delays in delivery.
  • Errors in dispensing.
  • Medication side effects or adverse reactions.

If medication arrives damaged or is incorrectly dispensed, or you experience delivery delays, please contact us for a resolution.

Subscriptions and Payments

The Platform operates on a monthly subscription model. By subscribing, you:

  • Authorise recurring payments from your nominated payment method for the duration that the prescriber agrees to renew your prescription.
  • Agree to pay the advertised Subscription Fee, which covers the eligibility screening, consultation (if eligible) and medication supply (if prescribed).
  • Acknowledge that additional services, such as reshipping or specialist referrals, may incur extra fees that will only be charged if discussed and agreed upon.

Refunds and Cancellations

  • You may cancel your subscription at any time, provided it is done at least 5 business days prior to your next billing date.
  • No refunds are provided for cancellations made within the billing period.
  • We do not offer a money-back guarantee.
  • Once medication has been dispensed, it cannot be returned or refunded unless faulty or required by law.
  • Refunds are processed to your original payment method and may take up to 14 days.
  • Refunds are available for service errors, inability to fulfil your order or if you are found clinically ineligible by our associated practitioners.
  • To request a cancellation or refund, contact us within 3 days of purchase.
  • Cancellations or change of mind will incur a service charge to cover the clearance fee paid to the payment provider (normally 1-4% of the total amount charged).

Intellectual Property

All content on this Site, including text, images, logos, software and design, is the property of GETLEAN.COM.AU PTY LTD or our licensors. No content may be copied, reproduced or distributed without prior written consent, except as provided by law.

Prohibited Activities

  • Infringing upon the intellectual property rights of others.
  • Harassing, abusing or threatening others.
  • Uploading malicious software or viruses.
  • Using the Site for commercial purposes without authorization.

We may suspend or terminate your access to the Site if you violate these terms.

Medical Disclaimer

The content and services on the Site are not intended to replace professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health providers regarding any medical condition.

Blood Test Requests and Results:

  • Get Lean is a non-clinical weight-loss support program and does not provide medical advice, diagnosis or treatment.
  • Review of pathology results is limited to assessing your response to weight-loss medication prescribed by your consulting doctor and does not constitute a general health check.
  • Your consulting doctor’s role is limited to prescribing and monitoring the medication. They do not assume responsibility for identifying or managing unrelated conditions. All broader health concerns should be directed to your regular GP.
  • The blood tests recommended are basic screening tools designed to support safe use of your medication and should not be relied upon for diagnosis of other conditions.
  • If you have symptoms or broader concerns, share your results with your regular GP for full interpretation and follow up.
  • Tests are optional and arranged independently through providers such as iMedical. Get Lean is not affiliated with these services and does not receive financial benefit.
  • If you submit results to us, they will be reviewed only for medication-related issues and we will contact you only if a major issue is identified.
  • Get Lean does not provide emergency medical support and does not actively monitor pathology submissions in real time. Seek immediate advice from your GP if results are abnormal.
  • If you do not send us your results, they will not be reviewed or actioned in any way.

Privacy and Data Protection

We handle your personal and health information in accordance with our Privacy Policy. You consent to:

  • The collection, use and disclosure of your information for the purpose of delivering the services.
  • The sharing of your information with Practitioners and the Pharmacy where required.
  • The storage of records in accordance with Australian privacy and health record laws.

We implement reasonable safeguards to protect your data but cannot guarantee absolute security of transmissions.

Limitation of Liability

GETLEAN.COM.AU PTY LTD and its affiliates are not liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, data or use, resulting from your access to or inability to access the Site. This includes damages arising from:

  • Your use of the Site or services.
  • Any third-party content or conduct on the Site.
  • Unauthorized access or alteration of your data.

To the extent permitted by law:

  • The Platform is provided on an "as is" basis without warranties of any kind.
  • We disclaim all liability for any loss, injury or damage arising from:
    • The actions or advice of a Practitioner.
    • Medication dispensed by a Pharmacy.
    • Use of or reliance on content on the Platform.

We do not guarantee uninterrupted access to the Platform. You assume full responsibility for your use of any information or services obtained through it. Nothing in these Terms excludes any consumer guarantees under the Australian Consumer Law that cannot be excluded by law.

Governing Law and Jurisdiction

These Terms are governed by the laws of NSW Australia. You agree to submit to the exclusive jurisdiction of the courts located in Australia for any disputes arising from these Terms or your use of the Site.

Changes to Terms

We may amend these Terms at any time by publishing the updated version on the Platform. Continued use of the Platform after such changes constitutes your acceptance of the revised Terms. The Terms in effect at the time of use will apply to the relevant transaction.

Contact Us

If you have any questions regarding these Terms of Service, please contact us at support@getlean.com.au.