Terms of Service

Last updated: June 3, 2026

These Terms and Conditions ("Terms") govern your use of the GetLean website and associated platform ("Platform"). By using the Platform, you agree to comply with and be bound by these Terms. If you do not agree with them, you must not access or use the Platform.

GETLEAN.COM.AU PTY LTD (ABN 17677036387) is a digital intermediary service facilitating access between individuals seeking weight loss support and third-party healthcare providers. We do not provide any medical, pharmaceutical, or allied health services ourselves.

Our Services

Screens patients through an online eligibility questionnaire.
Facilitates communication and consultations with independent registered medical practitioners ("Practitioners") and you.
Facilitates the secure transmission of treatments from Practitioners to an independent third-party pharmacy ("Pharmacy").
Facilitates delivery of treatments by the Pharmacy to the patient.
Providing and facilitating access to services and products.
Facilitating communications between you and professionals such as General Practitioners, Registered Nurses, Pharmacists, Chiropracticians, Dieticians, Exercise Physiologists and Personal Trainers.

We do not employ or control the medical Practitioners or the Pharmacy and are not responsible for the conduct or outcomes of their services.

Agreement to Terms

By accessing or using the getlean.com.au platform (including any of the services), you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, you must immediately cease using the Platform and its services.

You are responsible for complying with these Terms.

We reserve the right to:

Suspend, block or terminate user access, and remove any content that violates these Terms, without notice.
Refuse to supply you with goods or services associated with Getlean.

We may update these Terms from time to time. Any changes take effect upon publication on the Platform, and continued use signifies your acceptance of those changes.

Eligibility and Use

Be at least 18 years of age.
Reside in Australia and access the Platform from within Australia.
Be capable of entering into a legally binding agreement.
Not use the Platform for any unlawful or unauthorised purpose.
Comply with these Terms and our Privacy Policy.
Where applicable, be able to consent to medical treatment and provide correct and complete health records.
Agree to these Terms and our Privacy Policy.
Create an account for subscription-based services.

We reserve the right to decline or terminate access if we suspect you do not meet these eligibility criteria.

Registration and Account Security

To use features of the Platform, you must create a user account. During registration you will be asked to provide personal and sensitive information including your:

Full name, contact details and date of birth.
Health history and current health status.
Photos of yourself and photo ID to confirm suitability for the program and identification.
Consent to share relevant health information with Practitioners and the Pharmacy.

You agree to:

Provide accurate, current and complete information.
Keep your login credentials secure and confidential.
Notify us immediately of any unauthorised use of your account.
Be solely responsible for all activity conducted under your account.

False information, misuse of the Platform or unauthorised access to another person’s account is strictly prohibited and may result in termination.

Decision to Not Provide Services

We may withdraw or refuse to provide services if:

An associated Practitioner determines that you are clinically ineligible or unsuitable for the services.
You have breached these Terms.
You indicate that you do not wish to use the services.
Your behaviour on the Platform, or towards an associated pharmacy, partner contributor or our staff, is abusive or otherwise unacceptable as reasonably determined by our Director.

Our Role and Scope of Services

We operate the Platform to facilitate interactions between:

Users seeking weight loss support and treatment.
Independent medical Practitioners, who conduct consultations and issue treatments as clinically appropriate.
An independent Pharmacy, which dispenses and ships treatments upon receiving valid treatments.

We do not:

Provide any medical, health or pharmaceutical services.
Guarantee the availability of any Practitioner or treatments.
Influence the clinical decisions of Practitioners.
Guarantee outcomes of consultations or the efficacy of treatments.

All clinical decisions, including whether to prescribe treatments, are made solely by the Practitioner based on their professional judgment.

Consultations and Medical Advice

Following successful completion of the eligibility screening, you may be referred to a Practitioner for a consultation. By proceeding:

You acknowledge that a direct Practitioner–patient relationship is formed between you and the Practitioner.
You agree to provide all relevant medical information truthfully.
You understand that Practitioners exercise independent clinical judgment and are not influenced by us.

Practitioners:

May determine that a consultation via telehealth is not suitable in your case and refer you elsewhere.
May refuse to prescribe treatments if they deem it inappropriate based on your health history.
Are solely responsible for compliance with applicable healthcare regulations, including record-keeping and clinical care.

We do not:

Provide or monitor the content or outcome of any consultation.
Accept any liability for advice, diagnosis, treatment plans or prescriptions given by a Practitioner.

Treatments and Treatment Supply

If a Practitioner issues a treatment:

It is based on their independent clinical assessment and is not influenced by us.
The treatment may be for a limited or extended duration at the Practitioner’s discretion.
It will be transmitted to an independent Pharmacy that fulfils treatments.

The Pharmacy:

Operates independently and is responsible for dispensing the prescribed treatments correctly and in accordance with Australian standards.
May choose not to dispense treatments based on stock availability or professional assessment.
Handles delivery to your nominated address via a courier.

We are not liable for:

Delays in delivery.
Errors in dispensing.
Treatment side effects or adverse reactions.

Delivery & Postal Liability Disclaimer

Get Lean partners with third-party couriers and postal services (including but not limited to Australia Post) for the delivery of medications and related products. Once an order has been dispatched from our partner pharmacy, responsibility for delivery rests with the courier.

Get Lean, its practitioners, and partner pharmacies take no responsibility for delayed, lost, or misdirected shipments, or for any delivery issues arising from circumstances beyond our control (including but not limited to postal or courier delays, incorrect delivery addresses provided by the customer, failed delivery attempts, parcels left in unsafe locations at the recipient’s request, or adverse weather conditions).

By electing to purchase medication and have it shipped, you acknowledge that postal and courier transit conditions are outside of our control. While we pack all treatments securely and in accordance with best practice, we cannot be held liable for the condition in which medication is received if this is impacted by factors occurring during transport (such as temperature fluctuations, rough handling, or transit delays).

While we will assist in providing tracking information and liaising with couriers where possible, replacement or redelivery of lost or delayed parcels will be handled at our sole discretion and may incur additional costs payable by the customer.

In the event of a lost package, we may assist you in lodging an investigation with the relevant courier. However, a replacement will not be considered until a confirmed outcome has been provided by the courier, and any replacement remains at our discretion.

If treatments arrive damaged or are incorrectly dispensed, please contact us within 48 hours of receipt with photographic evidence so we can assess the matter and determine an appropriate resolution.

Subscriptions and Payments

The Platform operates on a monthly subscription model. By subscribing, you:

Authorise recurring payments from your nominated payment method for the duration that the prescriber agrees to renew your treatment.
Agree to pay the advertised Subscription Fee, which covers the eligibility screening, consultation (if eligible) and treatment supply (if prescribed).
Acknowledge that additional services, such as reshipping or specialist referrals, may incur extra fees that will only be charged if discussed and agreed upon.
Introductory offers are governed by the Introductory Terms section below.

Introductory Terms

These Introductory Terms apply to limited introductory offers made available by GETLEAN.COM.AU PTY LTD ("Get Lean", "we", "us"). This section forms part of these Terms and must be read with our Privacy Policy.

If there is any inconsistency between this Introductory Terms section and the rest of these Terms, this Introductory Terms section applies only to the relevant introductory offer and introductory purchase.

1. Nature of Introductory Offers

Get Lean operates a digital platform that facilitates access to independent healthcare practitioners and related support services.
Get Lean does not provide medical care, prescribe medication, or make clinical decisions.
All prescribing, continuation, adjustment, or cessation of treatment is determined solely by an independent prescribing practitioner following individual clinical assessment.
Participation in any introductory offer does not guarantee eligibility, treatment, prescription, or ongoing access to services.

2. Eligibility for Introductory Offers

Introductory offers are available only to individuals who:

are 18 years of age or older;
reside in Australia;
complete the required eligibility screening questionnaires;
meet relevant clinical criteria, including BMI and medical history; and
are determined by an independent practitioner to be clinically suitable.

Eligibility screening questionnaires are not medical advice and are used only to assess suitability for practitioner review.

3. What Introductory Pricing Includes

Unless otherwise stated, introductory pricing may include:

practitioner consultation(s);
non-diagnostic nurse or clinical support, such as general questions or coordination;
platform access and support resources;
medication costs as supplied by an independent third-party pharmacy; and
dispensing and shipping fees.

Medications are dispensed and supplied by an independent pharmacy, not by Get Lean.

3A. First-Month Introductory Pricing

Where an introductory offer provides a discount on your first month (for example, $100 off your first month), that discount applies to the first monthly payment only.

After your first month, your subscription automatically continues at the standard monthly price then in effect, billed on a recurring monthly basis, unless you cancel in accordance with these Terms. The standard ongoing price is displayed before you complete payment.

The ongoing monthly price is higher than the discounted first-month price and may vary where a prescribing practitioner determines that a different dosage or treatment is clinically appropriate.

4. Clinical Discretion and Changes

All treatment decisions are made independently by the prescribing practitioner.
A practitioner may at any time change medication, adjust dosage, recommend discontinuation, or determine that treatment is no longer clinically appropriate.
Any change in treatment may result in a change to ongoing pricing.

5. Introductory Cancellation and Rollover

After any introductory period, services continue on a month-to-month basis with no minimum term unless cancelled.

For introductory arrangements:

Cancellation must be submitted by email.
Cancellation must be received at least 24 hours before the next billing date to avoid being charged for the next billing cycle.

Cancellations and enquiries: support@getlean.com.au

6. Introductory Refunds

Nothing in this Introductory Terms section limits rights under the Australian Consumer Law.

Refunds may be available where an independent practitioner determines that treatment is not clinically appropriate before commencement, or no longer clinically appropriate after commencement.

Any refund is assessed on a case-by-case basis and may be pro-rated where applicable.

No refunds are provided for change-of-mind cancellations.

7. Availability and Modification of Introductory Offers

Introductory offers may be withdrawn, paused, or modified at any time.
The version of the introductory offer in effect at the time of payment will continue to apply for that introductory period.

8. Delays and Interruptions

Get Lean is not responsible for delays or interruptions caused by events outside reasonable control, including pharmacy processing delays or courier disruptions.

9. No Guarantees

Medication availability is not guaranteed.
Participation in an introductory offer does not guarantee treatment, prescriptions, outcomes, or continuation of services.

10. Governing Law for Introductory Terms

This Introductory Terms section is governed by the laws of New South Wales, Australia.

11. Acceptance of Introductory Terms

By proceeding with payment for an introductory offer, you confirm that you have read, understood, and agree to this Introductory Terms section.

Introductory Three-Month Pathway Terms

Last updated: June 3, 2026

These Introductory Three-Month Pathway Terms ("Pathway Terms") apply to eligible individuals who have completed Get Lean’s eligibility screening process, undergone an initial practitioner review, and have been invited by Get Lean to continue onboarding under an Introductory Three-Month Pathway.

These Pathway Terms form part of, and must be read together with, Get Lean’s Terms of Service and Privacy Policy.

Where there is any inconsistency between these Pathway Terms and any other terms on the Get Lean website, these Pathway Terms prevail in relation to the relevant Introductory Three-Month Pathway.

1. Nature of the Introductory Three-Month Pathways

Get Lean operates a digital platform that facilitates access to independent healthcare practitioners, pharmacies, and support services.

Get Lean does not provide medical care, prescribe medication, dispense medication, or make clinical decisions.

All prescribing, treatment recommendations, continuation, adjustment, or cessation decisions are made solely by independent healthcare practitioners following individual clinical assessment.

Participation in an Introductory Three-Month Pathway does not guarantee:

eligibility;
treatment;
prescription;
medication supply;
access to any specific treatment pathway;
treatment outcomes; or
ongoing access to services.

2. Eligibility

The Introductory Three-Month Pathways are available only to individuals who:

are at least 18 years of age;
reside in Australia;
have completed Get Lean’s eligibility screening process;
have undergone an initial practitioner review;
have been invited by Get Lean to continue onboarding;
have not commenced treatment through Get Lean; and
satisfy any clinical requirements determined by the prescribing practitioner.

Access to an Introductory Three-Month Pathway is available only through a direct invitation from Get Lean, including by email, SMS, portal notification, or other direct communication.

The Introductory Three-Month Pathways are not available to:

current Get Lean patients;
former Get Lean patients;
individuals who have previously commenced treatment through Get Lean;
individuals who have previously accessed an Introductory Three-Month Pathway; or
individuals who have not received a direct invitation from Get Lean.

Eligibility questionnaires and onboarding assessments do not constitute medical advice and are used solely to assess suitability for practitioner review.

3. Available Introductory Three-Month Pathways

Following practitioner review, eligible individuals may be provided access to one or more Introductory Three-Month Pathways.

The pathway or pathways available to an individual are determined following practitioner review and may differ between individuals.

Pathway availability is subject to:

clinical suitability;
practitioner determination;
medication availability;
pharmacy supply;
operational requirements; and
ongoing clinical appropriateness.

Individuals are not entitled to receive any particular treatment pathway, medication, dosage, or pricing structure.

Pathway A

Certain eligible individuals may be offered an Introductory Three-Month Pathway at a one-off upfront payment of AUD $791.

Pathway B

Certain eligible individuals may be offered an Introductory Three-Month Pathway at a one-off upfront payment of AUD $951.

The pricing applicable to an individual pathway will be displayed before payment is completed.

4. What the Introductory Three-Month Pathway Includes

Unless otherwise stated, the Introductory Three-Month Pathway may include:

practitioner consultations;
nurse support and care coordination;
pharmacist guidance;
educational resources;
lifestyle and habit guidance;
platform access;
support resources;
medication costs where prescribed;
dispensing fees; and
shipping and delivery fees.

Medications are supplied and dispensed by independent third-party pharmacies and not by Get Lean.

5. Upfront Payment

The applicable pathway fee is payable in full at the time of purchase.

The pathway fee covers up to three (3) months of the relevant introductory treatment pathway and associated support services, subject to practitioner determination and clinical suitability.

The pathway:

cannot be transferred;
cannot be exchanged for cash;
cannot be converted into account credit;
cannot be resold;
cannot be redeemed more than once; and
cannot be combined with another offer unless expressly stated.

5A. Additional Charges for Dosage Increases

The Introductory Three-Month Pathway is based on a starter dosage pathway determined by the prescribing practitioner.

If, during the introductory period, the prescribing practitioner determines that a higher dosage or different treatment pathway is clinically appropriate, the individual may choose to proceed with the recommended change.

Any dosage increase or treatment upgrade that results in costs beyond those included in the Introductory Three-Month Pathway will require payment of the applicable additional amount before the change is implemented.

Any additional charges will be clearly communicated and must be accepted by the individual before the dosage increase or treatment change occurs.

The individual is not required to proceed with any recommended dosage increase or treatment change.

6. Onboarding Requirements

Payment of a pathway fee does not mean treatment has commenced.

Before treatment may commence, individuals may be required to complete:

onboarding requirements;
identity verification;
medical questionnaires;
photo submissions;
practitioner consultations;
follow-up practitioner consultations; and
any additional information requests reasonably required by the practitioner.

The prescribing practitioner may determine that treatment should not commence following further review.

Treatment commencement remains subject to practitioner determination and clinical suitability.

7. Ongoing Pricing After the Introductory Period

Following completion of the Introductory Three-Month Pathway, services will continue on a month-to-month basis unless cancelled in accordance with Get Lean’s Terms of Service.

At the date these Pathway Terms were published:

certain pathways may continue from AUD $397 per month; and
certain pathways may continue from AUD $417 per month.

These amounts reflect standard entry-level pathway pricing only.

Ongoing pricing may increase where a prescribing practitioner determines that:

a higher dosage is clinically appropriate;
a different treatment pathway is clinically appropriate;
an alternative treatment option is clinically appropriate; or
additional clinical requirements apply.

Pricing may also change from time to time in accordance with Get Lean’s standard pricing policies.

8. Clinical Discretion

All treatment decisions are made independently by the prescribing practitioner.

A practitioner may at any time:

determine that treatment is not clinically appropriate;
determine that treatment should not commence;
recommend an alternative treatment pathway;
adjust dosage;
change medication;
discontinue treatment; or
determine that treatment is no longer clinically appropriate.

Any change in treatment may result in changes to pricing, treatment pathways, or service availability.

9. Treatment Commencement

For the purposes of these Pathway Terms, treatment is considered to have commenced when:

prescribed medication has been dispensed by a pharmacy; or
prescribed medication has been supplied, shipped, or otherwise made available to the patient.

Once treatment has commenced, different refund provisions may apply.

10. Refunds

Nothing in these Pathway Terms limits any rights available under the Australian Consumer Law.

Practitioner Determines Treatment Is Unsuitable

Where an independent practitioner determines that treatment is not clinically appropriate before treatment commencement, the individual will be entitled to a full refund of the pathway fee.

Individual Does Not Proceed With Onboarding

Where an individual:

elects not to complete onboarding;
elects not to attend a required consultation;
elects not to proceed after payment; or
otherwise abandons the onboarding process before treatment commencement,

a refund may be provided less any applicable:

payment processing fees;
merchant fees;
transaction fees; and
administration costs incurred by Get Lean.

After Treatment Commencement

Where treatment has commenced, medication has been dispensed, or services have been provided, any refund request will be assessed on a case-by-case basis having regard to:

consultations completed;
services already delivered;
medication supplied;
pharmacy costs incurred;
dispensing costs incurred; and
applicable rights under the Australian Consumer Law.

Change of Mind

No refunds are provided for change-of-mind cancellations after treatment has commenced, subject to rights available under the Australian Consumer Law.

11. Pathway Availability

The Introductory Three-Month Pathways are available until withdrawn.

Get Lean reserves the right to:

withdraw a pathway;
suspend a pathway;
modify a pathway;
replace a pathway;
withdraw an invitation; or
remove access to a pathway before payment is completed.

The version of the pathway accepted at the time of payment will continue to apply for the relevant introductory period.

12. Supply and Availability

Pathways may be withdrawn, modified, delayed, substituted, or become unavailable due to:

medication availability;
pharmacy supply constraints;
practitioner requirements;
operational requirements;
regulatory requirements; or
circumstances outside Get Lean’s reasonable control.

Get Lean does not guarantee the ongoing availability of any medication, treatment pathway, dosage, practitioner, or pricing structure.

13. Delays and Interruptions

Get Lean is not responsible for delays or interruptions caused by circumstances outside its reasonable control, including:

practitioner availability;
pharmacy processing delays;
medication shortages;
courier delays;
supply chain disruptions;
technology outages; or
regulatory changes.

14. No Guarantees

Participation in an Introductory Three-Month Pathway does not guarantee:

treatment;
prescription;
medication supply;
treatment outcomes;
access to a particular pathway;
continuation of treatment; or
continuation of pathway pricing.

15. Governing Law

These Pathway Terms are governed by the laws of New South Wales, Australia.

16. Acceptance

By proceeding with payment for an Introductory Three-Month Pathway, you acknowledge that you have read, understood, and agree to these Introductory Three-Month Pathway Terms.

Refunds and Cancellations (Non-Introductory Purchases)

This section applies to subscriptions and purchases that are not made under an introductory offer. Introductory purchases are governed by the Introductory Terms section above.

You may cancel your subscription at any time, provided it is done at least 5 business days prior to your next billing date.
No refunds are provided for cancellations made within the billing period.
We do not offer a money-back guarantee.
Once treatments have been dispensed, they cannot be returned or refunded unless faulty or required by law.
Refunds are processed to your original payment method and may take up to 14 days.
Refunds are available for service errors, inability to fulfil your order or if you are found clinically ineligible by our associated practitioners.
To request a cancellation or refund, contact us within 3 days of purchase.
If you change your mind after your doctor consultation, you are entitled to a full refund.
If you cancel without attending your scheduled consultation, a $7 service charge will apply to cover payment processing and transaction fees.

Intellectual Property

All content on this Site, including text, images, logos, software and design, is the property of GETLEAN.COM.AU PTY LTD or our licensors. No content may be copied, reproduced or distributed without prior written consent, except as provided by law.

Prohibited Activities

Infringing upon the intellectual property rights of others.
Harassing, abusing or threatening others.
Uploading malicious software or viruses.
Using the Site for commercial purposes without authorization.

We may suspend or terminate your access to the Site if you violate these terms.

Medical Disclaimer

The content and services on the Site are not intended to replace professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health providers regarding any medical condition.

Blood Test Requests and Results:

Get Lean is a non-clinical weight-loss support program and does not provide medical advice, diagnosis or treatment.
Review of pathology results is limited to assessing your response to weight-loss treatments prescribed by your consulting doctor and does not constitute a general health check.
Your consulting doctor’s role is limited to prescribing and monitoring the treatments. They do not assume responsibility for identifying or managing unrelated conditions. All broader health concerns should be directed to your regular GP.
The blood tests recommended are basic screening tools designed to support safe use of your treatments and should not be relied upon for diagnosis of other conditions.
If you have symptoms or broader concerns, share your results with your regular GP for full interpretation and follow up.
Tests are optional and arranged independently through providers such as iMedical. Get Lean is not affiliated with these services and does not receive financial benefit.
If you submit results to us, they will be reviewed only for treatment-related issues and we will contact you only if a major issue is identified.
Get Lean does not provide emergency medical support and does not actively monitor pathology submissions in real time. Seek immediate advice from your GP if results are abnormal.
If you do not send us your results, they will not be reviewed or actioned in any way.

Privacy and Data Protection

We handle your personal and health information in accordance with our Privacy Policy. You consent to:

The collection, use and disclosure of your information for the purpose of delivering the services.
The sharing of your information with Practitioners and the Pharmacy where required.
The storage of records in accordance with Australian privacy and health record laws.

We implement reasonable safeguards to protect your data but cannot guarantee absolute security of transmissions.

Limitation of Liability

GETLEAN.COM.AU PTY LTD and its affiliates are not liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, data or use, resulting from your access to or inability to access the Site. This includes damages arising from:

Your use of the Site or services.
Any third-party content or conduct on the Site.
Unauthorized access or alteration of your data.

To the extent permitted by law:

The Platform is provided on an "as is" basis without warranties of any kind.
We disclaim all liability for any loss, injury or damage arising from:
- The actions or advice of a Practitioner.
- Treatments dispensed by a Pharmacy.
- Use of or reliance on content on the Platform.

We do not guarantee uninterrupted access to the Platform. You assume full responsibility for your use of any information or services obtained through it. Nothing in these Terms excludes any consumer guarantees under the Australian Consumer Law that cannot be excluded by law.

Governing Law and Jurisdiction

These Terms are governed by the laws of NSW Australia. You agree to submit to the exclusive jurisdiction of the courts located in Australia for any disputes arising from these Terms or your use of the Site.

Changes to Terms

We may amend these Terms at any time by publishing the updated version on the Platform. Continued use of the Platform after such changes constitutes your acceptance of the revised Terms. The Terms in effect at the time of use will apply to the relevant transaction.

Partner Referral Programs

If you were referred to the Platform through a partner program (e.g., Sweatcoin), you acknowledge that we may share limited information — including your name, email address, and program participation status — with the referring partner for the purpose of verifying your enrolment and participation. This sharing occurs only where you have provided explicit consent during the sign-up process.

Contact Us

If you have any questions regarding these Terms of Service, please contact us at support@getlean.com.au.