Frequently asked questions

Create an account and complete an online intake form about your health, circumstances and weight-management goals.

An Australian-registered practitioner considers the information provided as part of a clinical assessment and may request further information or arrange a consultation where appropriate.

The practitioner then determines appropriate next steps based on your individual circumstances.

Any applicable payment and refund terms are set out in Get Lean’s Terms and Conditions.

Get Lean is an online health platform that provides structured weight-management support.

The service begins with an online intake and clinical assessment involving an Australian-registered practitioner. Appropriate next steps depend on individual circumstances and clinical judgment.

An Australian-registered practitioner determines appropriate next steps based on your individual circumstances and clinical assessment.

You will be given relevant information about those next steps where applicable.

Any further arrangements depend on the practitioner’s clinical decision and your individual circumstances.

Relevant information will be provided directly where applicable.

The practitioner determines suitability and appropriate next steps based on clinical judgment and your individual circumstances.

Any applicable refund entitlement is governed by Get Lean’s Refund Policy and Terms and Conditions.

Refund eligibility depends on the circumstances and is governed by Get Lean’s Refund Policy and Terms and Conditions.

Please review those documents before making a payment.

Program information and support resources may be provided through your online account, by email or by post where applicable.

The practitioner may discuss your health information, circumstances and weight-management goals.

The practitioner determines appropriate next steps based on clinical judgment and your individual circumstances.

Get Lean is available to Australian residents aged 18 years or older who can enter into a legally binding agreement.

Clinical suitability cannot be determined from age or residency alone. It depends on individual circumstances and assessment by an Australian-registered practitioner. Some people may not be suitable.

Get Lean handles personal information in accordance with its Privacy Policy and uses measures designed to protect it.

Please review the Privacy Policy for information about how personal information is collected, used, stored and disclosed.

Please contact Get Lean at support@getlean.com.au.

Your concern will be reviewed and handled in accordance with Get Lean’s complaints-handling process.

Visit the Get Lean website and follow the registration steps.

You will be asked to provide certain personal and contact information. Information about how personal information is handled is available in the Privacy Policy.